At Dorsons, we know that we are only as good as the satisfaction of our clients. That's why we work tirelessly to ensure that every aspect of the buying or selling process is seamless and efficient. However, we understand that sometimes unexpected things happen and things don't go according to plan. If you ever feel underwhelmed by our services, we promise to listen to your concerns and do everything within our power to make things right. Your satisfaction is our number one priority.

Any complaint will be dealt with as per our complaints procedure as listed below:

 

• If you are unhappy with the service you have received, please let us know via email at info@dorsons.co.uk and a member of our team will come back to you as soon as possible.

• If we are unable to resolve your issue, the complaint will be raised with the Director, Jack Johnson, who will review documentation and correspondence and provide a written outcome of the investigation within 15 working days.

• We hope that all issues are resolved by this point, however, if you still have concerns after this second stage, you would then be free to contact the Property Redress Scheme (who will only investigate complaints that the company itself can’t resolve). - PRS email address – info@theprs.co.uk

We will do our absolute to handle your complaint as quickly and fairly as possible. We take all feedback very seriously and use it to improve our service. If you remain dissatisfied, you can then contact the Property Redress Scheme to request an independent review:

The Property Redress Scheme

Premiere House

1st Floor

Elstree Way

Borehamwood

WD6 1JH

 

0333 321 9418

www.theprs.co.uk